PRIVACY POLICY

INTRODUCTION

Welcome to Squats Que. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our sports booking services.

By using our services, you agree to the collection and use of information in accordance with this policy.

INFORMATION WE COLLECT

Personal Information

When you book our sports facilities or contact us, we may collect:

• Name and contact details (phone number, email address)
• Booking information (date, time, sport type, number of players)
• Payment information (processed securely through our payment partners)
• Communication records (messages, calls, WhatsApp conversations)

Automatically Collected Information

When you visit our website, we automatically collect:

• Browser type and version
• Device information and IP address
• Pages visited and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use your information to:

• Process Bookings: Manage and confirm your sports facility reservations
• Communication: Send booking confirmations, updates, and important notifications
• Payment Processing: Handle secure payment transactions for bookings
• Customer Service: Respond to your inquiries and provide support
• Improve Services: Analyze usage patterns to enhance our facilities and website
• Marketing: Send promotional offers and updates (with your consent)
• Legal Compliance: Fulfill legal obligations and enforce our terms

DATA SHARING AND DISCLOSURE

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, SMS/email services, and booking systems
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In case of merger, sale, or acquisition of our business

All third parties are required to maintain confidentiality and use your information only for specified purposes.

DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure SSL encryption for data transmission
• Secure payment gateways for financial transactions
• Regular security assessments and updates
• Limited access to personal data by authorized personnel only
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience:

Types of Cookies We Use

• Essential Cookies: Required for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Track visits across websites for advertising purposes

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality.

YOUR RIGHTS

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Restrict Processing: Limit how we use your data
• Data Portability: Receive your data in a structured format
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us using the information provided below.

DATA RETENTION

We retain your personal information only as long as necessary for the purposes outlined in this policy:

• Booking records: Up to 3 years for business and tax purposes
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: Anonymized after 14 months
• Legal documents: As required by applicable laws

THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media platforms (WhatsApp, Instagram, Facebook), and payment processors. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

CHILDREN'S PRIVACY

Our services are not directed to individuals under 18. We do not knowingly collect personal information from minors. Bookings for minors should be made by a parent or legal guardian. If you believe we have collected information from a minor, please contact us immediately.

CHANGES TO THIS PRIVACY POLICY

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

CONTACT US

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

We are committed to resolving any concerns about our privacy practices and will respond to your inquiry within 30 days.

LEGAL COMPLIANCE

This privacy policy is designed to comply with applicable Indian data protection laws, including the Information Technology Act, 2000, and its rules. We are committed to protecting your privacy rights and ensuring transparent data practices.